Client Service Intern
Employment Type
3-6 Months
(with possibility of extension or full-time conversion)
Focus Regions
Nigeria & North America
Location
Remote (Africa)
About GenieHive
GenieHive is a global talent marketplace connecting African professionals to businesses across Africa, North America, and Europe. We support companies across creative, tech, and professional services by managing the full engagement lifecycle from client intake and talent matching to delivery and ongoing support.
As our client base grows across key markets, we are seeking a Client Service Intern to help ensure smooth client experiences, clear communication, and high service quality across all engagements.
Role Overview
As a Client Service Intern, you will support GenieHive’s client operations across the full engagement lifecycle. This includes assisting with client onboarding, translating client needs into clear internal briefs, supporting delivery coordination, and maintaining strong communication throughout active projects. This role is ideal for someone with social media management experience, strong communication skills, and a curiosity-driven mindset who wants hands-on exposure to client service, account coordination, and marketplace operations.
Key Responsibilities
Social Media and Digital Account Support
- Assist with managing social media accounts for select clients, including content scheduling, monitoring, and engagement.
- Support basic reporting on content performance and audience interaction.
- Ensure client brand voice and guidelines are followed across digital touchpoints
Client Communication and Relationship Support
- Act as a first-line support for client communication across email, messaging platforms, and schedule calls.
- Provide timely updates to clients on project status and next steps.
- Track client feedback, concerns, and requests, escalating where necessary.
Service and Delivery Coordination.
- Liaise between clients, internal teams, and talent to ensure clear handoffs and alignment.
- Support coordination of deliverables, timelines, and approvals.
- Help monitor service quality and flag potential risks to delivery or satisfaction.
Client Experience and Process Improvement
- Maintain accurate client records, service notes, and engagement documentation.
- Support preparation of client summaries, reports, and renewal discussions.
- Contribute ideas to improve GenieHive’s client workflows, communication templates, and service processes.
What We’re Looking For
Required
- • Prior experience with social media management and video editing, using CapCut, InShot, etc.
- Strong written and verbal communication skills.
- Client-first mindset with professionalism and empathy.
- High attention to detail and strong organizational skills.
- Ability to work independently in a remote, fast-moving environment
Nice to Have
- Experience in customer service, account support, or community management.
- Familiarity with CRM tools, project management platforms, or collaborative tools.
- Interest in talent marketplaces, startups, or service-based businesses.
- Background in communications, business, marketing, or related fields.
What You’ll Gain
- Real-world experience supporting clients in a global talent marketplace.
- Exposure to end-to-end client operations and service delivery.
- Cross-border experience working with clients in Africa and North America.
- Mentorship from a leadership team with international operations experience.
- Strong foundation for careers in client services, account management, or operations.
Compensation
- Monthly stipend (country-adjusted)
- Performance-based bonuses (where applicable)
How to Apply
Interested candidates should submit:
- A short CV
- A brief note (max 300 words) explaining their interest in client services and GenieHive
All applications should be sent to [email protected], and a member of our team will be in touch.